How It Works

How It Works — From First Message to Flying Home

The complete process — before, during and after your treatment in Turkey. Every step, in order, with nothing left out.

One of the most common things patients say after their treatment is: “I wish I’d known it was going to be this straightforward.”

That straightforwardness is not an accident. It comes from a process that has been refined across 500+ patient journeys — a sequence of steps where nothing is assumed and everything is handled.

This page maps that process in full. Read it in a few minutes and know exactly what your experience will look like — from the first WhatsApp message to landing back at home with your results.

Phase 1 — The Online Assessment (Before You Book Anything)

Timeframe: Usually 3–5 days from first contact to confirmed treatment plan Cost: Free. No payment at this stage.

Step 1 — You Make First Contact

You send us a message — via WhatsApp, the contact form, or email. You tell us what concerns you about your smile, what treatment you are interested in (or that you are not sure and need guidance), and any relevant background — previous dental work, existing conditions, how long you have been considering this.

You do not need to have done extensive research first. Many patients contact us with nothing more than “I was quoted £3,000 for implants and want to explore alternatives.” That is enough to start.

What you can share:

• A photo of your smile or the affected teeth (phone camera in good light is sufficient)
• Existing X-rays if you have them (email or WhatsApp — standard image files are fine)
• A panoramic X-ray from a recent UK dental visit (the most useful starting point)

What happens next: A named coordinator — not a bot, not a generic inbox — reads your message and shares it with the treating dentist at our partner clinic. You receive a response within 24 hours.

Step 2 — Your Assessment

The coordinator comes back to you with:

• An initial clinical view on your situation — what treatment is likely appropriate, whether there are any questions or additional information needed
• A request for additional photos or X-rays if the initial information is not sufficient for a clinical assessment
• An honest view on whether your case is straightforward or complex, and what that means for the process

This is not a sales call. It is a clinical assessment by the dentist, communicated by the coordinator. If the treatment you are enquiring about is not appropriate for your situation, we will tell you — and we will tell you what is.

Timeline: Most assessments are returned within 24 hours of receiving complete information.

Step 3 — Your Treatment Plan

Once the assessment is complete, you receive a formal treatment plan in writing:

• A list of recommended treatments — tooth by tooth, where applicable
• The recommended material for each (Nobel Biocare vs. Straumann, e.max vs. zirconia, etc.) and the reasoning
• The clinical sequence (some treatments must precede others — this is explained clearly)
• A day-by-day outline of what your visit will look like
• A full itemised cost — every treatment, every included element, listed separately
• The written guarantee terms that apply to your treatment

You review it. You ask questions — as many as you need, for as long as you need. You request changes if anything does not reflect what you want. The plan is revised until you are satisfied with it.

Nothing is booked and nothing is paid until you have reviewed, questioned and approved this plan.

Step 4 — Booking

When you are ready to proceed, you confirm your preferred dates. Your coordinator checks availability at the clinic and books:

• Your clinical appointment schedule — specific dates and times
• Your hotel — 4-star, centrally located near the clinic, breakfast included
• Your airport transfers — arrival and departure

You pay a £200 booking deposit — deducted from your treatment total — to confirm the booking. The balance is paid at the clinic on arrival — not in advance.

You receive a booking confirmation containing:

• Your clinic schedule (every appointment, date and time)
• Hotel confirmation with address and check-in details
• Flight guidance — recommended arrival time, departure window, nearby airports
• A pre-travel checklist (documents to bring, what to prepare)
• Your coordinator’s direct WhatsApp contact

Phase 2 — Preparing to Travel

Timeframe: The period between booking and departure Your coordinator handles most of this — your tasks are minimal

What Your Coordinator Handles

• Clinic appointment management and any schedule adjustments
• Hotel communication
• Transfer arrangements — flight details are shared with the transfer company
• Any pre-treatment clinical questions that arise

What You Handle

Flights: Book your flights after your clinical dates are confirmed — not before. Avoid non-refundable fares until your schedule is locked. Your coordinator advises on the best airport and typical flight times from your nearest UK departure point.

Travel insurance: Standard travel insurance is strongly recommended. Ensure it covers emergency medical treatment abroad (including dental complications) and trip cancellation due to illness. It does not need to cover the elective dental procedure itself — this is covered by your treatment guarantee.

Documents to gather:

• Valid passport
• Any existing dental X-rays (panoramic preferred — ask your UK dentist for a copy)
• List of current medications (especially blood thinners, diabetes medication, bisphosphonates)
• Travel insurance documents
• Your booking confirmation and clinic schedule

What to pack for recovery: Your coordinator sends a treatment-specific preparation guide before you travel. For implant and All-on-4 cases, soft food recommendations are included. For veneer cases, there are no specific packing requirements beyond normal travel items.

A note on flights: Do not book flights for the same day as a major procedure (implant placement, All-on-4). Your schedule is designed to give you a rest day between the procedure and your departure. If you are flying home on a day-after-procedure day, your coordinator reviews the schedule to ensure this is clinically appropriate.

Phase 3 — Day 1: Arriving in Turkey

This is not the day your treatment begins. It is the day you arrive, settle in and prepare.

At the Airport

You land at the airport in Turkey. You go through passport control and collect your luggage. You exit through arrivals.

Your driver is waiting in the arrivals hall. They are holding a sign with your name. They speak English. They take your bags.

You are driven directly to your hotel — a short drive from the airport. No navigation. No taxis. No uncertainty about where to go.

At the Hotel

You check in. Your room is ready.

If you arrive during the day, the city is available to you — your coordinator can recommend what is worth seeing near the hotel, what to eat, what to avoid the evening before your first clinical appointment.

If you arrive in the evening, a good night’s sleep is the priority.

Your coordinator messages you on arrival to confirm you have arrived safely and to send your schedule for the following day — every appointment, every transfer time, what to expect at each one.

The Evening Before Your First Appointment

For most treatments, no special preparation is needed the evening before your clinical assessment (Day 2). For implant and All-on-4 patients who will be having sedation or general anaesthesia:

• No food or drink from midnight the night before (unless the clinical team advises otherwise for your specific case)
• Take any prescribed medication as normal, unless told otherwise
• Rest — the assessment day is long but not taxing; the procedure day is when rest matters most

Phase 4 — Your Clinical Appointments

This section covers the clinical process that is common to all treatments. Treatment-specific day-by-day details are on each service page.

Day 2 — The Assessment (All Treatments)

Your first clinical appointment is always an assessment — never the procedure itself.

What happens:

• High-resolution X-rays (panoramic and, where required, 3D CT scan)
• Full clinical examination of all relevant teeth, gums and bone
• Shade mapping for crowns, veneers or bridges
• Digital Smile Design (for veneer, crown and Hollywood Smile cases)
• Confirmation of the treatment plan — the dentist reviews your agreed plan, confirms it is still appropriate based on the examination findings, and discusses any adjustments
• Your questions — this appointment is your opportunity to ask anything directly to the treating dentist, in person

Important: If the examination reveals something not anticipated in the online assessment — a tooth requiring root canal before crowning, or bone volume that changes the recommended implant configuration — this is discussed with you before any treatment begins. Nothing changes without your agreement.

Treatment Appointments

Treatment appointments follow the assessment — on Day 3, or in some cases on the same day as the assessment where the treatment plan is simple and no laboratory work is required.

What to expect in every treatment appointment:

• A transfer from the hotel to the clinic at your confirmed time
• A pre-appointment check by your coordinator or clinic team to confirm you are comfortable and have no outstanding questions
• The procedure itself — with local anaesthesia, and sedation if pre-agreed
• A post-procedure check before you leave the clinic
• Return transfer to the hotel
• A check-in message from your coordinator that evening

Laboratory Phase

For treatments involving laboratory-fabricated restorations — veneers, crowns, bridges — there is a period between preparation and final fitting during which the dental laboratory is producing your restorations. This typically takes 3–4 working days.

During this period, you have temporary restorations in place (where applicable). You have time to explore the city. Your coordinator is available for any questions.

Fitting and Final Appointments

Your permanent restorations are fitted at the fitting appointment. This appointment includes:

• Trial placement of each restoration — before bonding, so you can assess shade, shape and fit
• Your approval — you confirm you are satisfied before anything is permanently cemented
• Permanent bonding, bite adjustment and final polish
• A brief review of your aftercare instructions

Final Review Before Departure

Before you fly home, a brief check appointment confirms:

• Your bite is comfortable and settled
• All restorations are stable
• You are satisfied with the result
• Any last minor adjustments are made

You receive your documentation pack at this appointment.

A Note on Clinical Transparency

Throughout every appointment, the treating dentist explains what they are doing and why. If something unexpected arises during a procedure — a finding that changes the plan — they stop, explain, and seek your agreement before continuing.

You are never presented with a completed procedure and a different bill than agreed. If additional work is required during treatment, it is always discussed and agreed first.

Phase 5 — Time Between Appointments

The days between clinical appointments are yours. Here is how to use them well.

Recovery Days (Implant and All-on-4 Patients)

The day after implant or All-on-4 placement is a recovery day. Swelling is typically at its peak and activity should be limited. Recommendations:

• Rest at the hotel — in-room dining is available
• Cold compresses (your clinical team will advise on application)
• Prescribed medication as directed (pain relief, antibiotics, anti-inflammatory)
• Soft foods only — your coordinator provides a specific list
• Short, gentle walks if you feel well enough — nothing strenuous

By Day 3 post-procedure, most patients feel significantly better and are ready to explore.

Laboratory Wait Days (Veneer and Crown Patients)

The 3–4 days between preparation and final fitting have no clinical restrictions. You are wearing temporary restorations — avoid very hard or sticky foods, but otherwise eat and drink normally.

This is the best time to explore the city.

Turkey — What’s Worth Your Time

Turkey is not simply a location for your dental treatment — it is a destination. Your coordinator can recommend specifically based on your recovery stage, mobility and interests.

General: Turkey offers beaches, culture, history, exceptional cuisine, thermal baths and shopping — whatever pace suits your stage of recovery.

Walking distance from your hotel: Your hotel is centrally located, with restaurants, cafes and local attractions within easy walking distance — your coordinator shares specific recommendations on arrival.

For recovery days (minimal activity required): Cafes near the hotel, in-room dining and gentle walking routes are all comfortable options.

Your coordinator’s recommendations: Ask your coordinator what they personally recommend. They know the city and they know what other patients have enjoyed at the same stage of recovery.

Phase 6 — Your Departure Day

The Evening Before Departure

Your coordinator confirms your departure transfer time — calculated from your flight time and the airport’s recommended check-in window. If your flight is early morning, this confirmation arrives the previous afternoon.

Your driver will collect you at the confirmed time from the hotel lobby. You do not need to arrange an alarm call or ask reception — your coordinator manages the timing.

What You Take Home

Before you leave the clinic at your final appointment, you receive your post-treatment documentation pack:

Clinical documents:

• Full clinical notes from every appointment (in English)
• Pre- and post-treatment X-rays in standard digital format
• 3D CT scan files (implant cases)
• Material certificates — brand, model, batch number for every implant, crown and veneer
• Shade records for all restorations

Guarantee documents:

• Written guarantee document(s), specific to your treatment
• Guarantee claims process and contact information
• Coordinator contact details for post-treatment queries

Aftercare:

• Treatment-specific aftercare guide — what to do, what to avoid, and for how long
• Day-by-day timeline for the first 2 weeks
• When to contact your UK dentist for a check-up
• Specific warning signs to watch for (and what they mean)

Flying Post-Procedure

Veneer and crown patients: Flying is fine immediately after your final fitting appointment. There are no restrictions.

Implant patients (single or multiple): Flying 2–3 days after implant placement is standard and carries no clinical risk for most patients. Your dentist confirms this at your departure review.

All-on-4 patients: Flying is typically scheduled for Day 6–7 post-surgery, after a review appointment confirms stability. Your schedule is designed with this in mind — you do not need to request it.

At the Airport

Your driver drops you at the departures entrance for your terminal. They help with bags. They confirm you have everything you need.

That is the last transfer.

Phase 7 — Back in the UK

The process does not end when you fly home. Here is what the aftercare phase looks like.

Your First Week Home

Follow your aftercare guide. If you have questions about anything it covers — or something it does not — message your coordinator. Response time after your return is the same as during your stay: within 24 hours on working days.

Your UK Dentist

Book a routine check-up with your UK dentist 2–4 weeks after your return. Bring your documentation pack.

Your UK dentist can:

• Review your X-rays and CT scan against your pre-treatment baseline
• Examine margins, occlusion and gum health around restorations
• Monitor implant integration at routine intervals
• Maintain your results with routine hygiene and check-up care

They cannot maintain your treatment without information — which is precisely why the documentation pack exists. Every restoration is traceable by brand and batch number. Every material is identifiable by shade certificate.

If your UK dentist has questions about your treatment — materials, clinical notes, technique — they are welcome to contact the treating clinic directly. Your coordinator facilitates this.

Ongoing Coordinator Access

Your coordinator does not close your file when you fly home. They remain reachable — by WhatsApp — for:

• Questions about your aftercare
• Queries about your results
• Anything that concerns you about how your treatment feels or looks

There is no time limit on this. Patients contact their coordinator months — sometimes years — after treatment. We remain reachable because complications can arise at any point within the guarantee period, and we want you to contact us immediately if they do.

Using Your Guarantee

If you notice something that concerns you about your treatment — sensitivity, movement, discolouration, anything unexpected — contact your coordinator first. Do not wait. Do not assume.

The process:

1. You message your coordinator with a description and, where possible, a photo
2. The coordinator shares this with the treating dentist for a remote assessment
3. You receive a response with a clinical view within 24 hours on working days
4. If an in-person review or correction is required, it is arranged under the guarantee terms — at no cost to you for covered issues

Full guarantee terms are on the Guarantee Policy page.

Follow-Up Visits

For All-on-4 and All-on-6 patients, a second visit 3–6 months after implant placement is required for the final bridge fitting. This visit is:

• 5–7 days
• Hotel included
• Flights are separate (booked once osseointegration is confirmed by X-ray)
• Scheduled and confirmed before your first visit — it is not a surprise

For single implant patients in selected cases, a brief remote assessment (via X-ray from your UK dentist) at 6 months post-placement is requested. Your coordinator explains when this applies.

Frequently Asked Questions

How long does the whole process take from first contact to treatment?

From first contact to confirmed booking: typically 1–3 weeks, depending on how quickly you want to proceed and appointment availability. Some patients book within a few days of first contact. Others research for months before booking. There is no pressure to decide quickly — the process starts when you are ready.

What if I change my mind after booking?

Our cancellation policy is clear and provided in writing at the time of booking. Deposits are refundable up to 14 days before your scheduled arrival. Within 14 days, a partial cancellation fee applies. Cancellation due to a medical reason (with documentation) is treated with additional flexibility. You will never be pressured to proceed if your circumstances change.

What if my assessment reveals something unexpected that changes the plan?

This happens occasionally and is handled transparently. The Day 2 clinical examination sometimes reveals a finding not visible from photos or pre-travel X-rays. When this happens, the dentist explains it to you before any treatment begins. If additional treatment is required, it is quoted and you confirm before proceeding. If the finding means your original plan needs to change significantly, you are given time to consider the revised plan — nothing is rushed.

Can I contact my coordinator outside working hours?

Your coordinator is available by WhatsApp during standard working hours. For urgent clinical concerns after hours — unexpected severe pain, swelling beyond what your aftercare guide describes as normal — an emergency contact number is provided in your aftercare pack and on your coordinator’s profile. For non-urgent queries, your message will be answered at the start of the next working day.

What if something goes wrong during my treatment?

Clinical complications during treatment are managed at the clinic, by the clinical team, immediately. Your coordinator is notified and liaises between you and the dentist. Post-procedure concerns during your stay are handled the same way — contact your coordinator, who arranges a clinic review. Situations that fall outside the expected clinical range are taken seriously and treated as priorities, not inconveniences.

Can I extend my stay if I want to stay longer in Turkey?

Yes. Additional hotel nights at £80 per night can be added before or during your stay. Many patients extend by 2–3 days for leisure. Transfers on additional days are available at cost.

Do I need to speak any Turkish?

No. English is the working language of the clinic, the coordinator team and the hotel. Your driver speaks English. Medical terminology is largely consistent across languages. You will not encounter a language barrier at any point in the managed process.

What is the earliest stage I can get a price?

You receive a full itemised cost as part of your treatment plan — Step 3 of the online assessment phase. This happens within 24 hours of providing photos or X-rays, and before any payment is requested. There is no charge for the assessment or the treatment plan.

The Process Starts With One Message

Everything described on this page begins with a single message — a photo, a question, a brief description of what concerns you about your smile.

Your coordinator reads it. The dentist reviews it. You receive a clinical response within 24 hours.

No booking. No payment. No commitment of any kind.